Cancellation Policy

  1. A 100% cancellation fee will apply in the event of a no show by guest on the activity date or a cancellation less than 24 hours before trip departure.
  2. In the event of an amendment not received 7 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed. 
  3. In the event of amendment or cancellation Received between 7 days and 24 hours before trip departure – guests/ agents will qualify for a 50% refund.
  4. Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, lack of passengers, or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Romonza Management, guests must report for the service/activity unless notified by Romonza Management. In the event of a cancellation by Romonza Management, a full refund will be given on the amount paid ( or refunded to booking agent)